Durante su estancia
Atendiendo sus necesidades
Nuestros pacientes son lo primero. Durante su estancia en uno de nuestros hospitales, trabajamos en equipo para garantizar que su experiencia satisfaga todas sus necesidades, desde comidas preparadas por encargo hasta atención espiritual. Si tiene alguna solicitud especial durante su estancia con nosotros, hable con su enfermera.
Servicio a la habitación para pacientes
Los pacientes del University Hospital y del Women's & Children's Hospital pueden pedir comidas a través de nuestro programa de comidas a la habitación At Your Request – Room Service en cualquier momento durante el horario de apertura de la cafetería. Nuestro personal se asegurará de que cada solicitud se ajuste a las pautas dietéticas prescritas y a las alertas de alergias de cada paciente. Las comidas son preparadas en el momento en nuestras instalaciones por chefs calificados, certificados por la American Culinary Federation, y se entregan en su habitación en un plazo de 45 minutos.
Servicios del hospital
Como paciente ingresado en el University Hospital o el Women's & Children's Hospital, su familia es bienvenida y se le anima a que se quede con usted como parte de su equipo de recuperación. Nuestras habitaciones están diseñadas para su comodidad y cuidado. Su estancia incluye:
- Habitaciones privadas para pacientes, con baño privado.
- Servicio a la habitación para pedir lo que desee comer (dentro de las indicaciones del médico) cuando tenga hambre.
- Televisión en cada habitación para disfrutar de programas de televisión, ver una película, vídeos de relajación y vídeos educativos sobre salud.
- Un cómodo sofá cama para que un familiar pueda pasar la noche.
- Zonas de descanso abiertas donde la familia y los amigos pueden reunirse y visitarle.
- Wi-Fi gratis.
La Sky Tower del University Hospital también cuenta con dos jardines terapéuticos para relajarse y respirar aire fresco.
Other Amenities
ATM Machines
For your convenience, ATM machines are located in University Hospital, Sky Tower, Level 1 of the main lobby and in the back of the cafeteria dining area located in University Hospital, Rio Tower, Level 3. Both are available 24 hours a day.
Gift Shop & Café
Our 24/7 gift shop is located in University Hospital, Sky Tower, Level 1 of the main lobby. Whether looking for a thoughtful gift for a friend or family member staying with us or something to do to pass the time, you’ll find what you need. We carry:
- Greeting cards
- Daily edition of San Antonio Express News
- Magazines
- Fresh flowers
- Specialty gifts
- Grab and go snacks
Coffee & Snacks
Our Gift Shop Café offers continental style food, snacks and comforting hot beverages, including:
- Starbucks brewed coffee
- Sushi
- Sandwiches
- Pastries
- Desserts
Gift Shop Hours
- Open 24/7
Spiritual Care & Support
Located in University Hospital, Sky Tower, Level 1 across from Elevator B, the Peveto Center for Pastoral Care offers spiritual services for you and your family. We welcome patients, friends and family of any denomination. Attend one of our services or reflect quietly in a supportive environment.
Patient Meals
University Hospital and Women's & Children's Hospital patients can order meals through the At Your Request – Room Service dining program anytime the cafeteria is open. Our staff will make sure each request fits your prescribed dietary guidelines and keeps in mind any allergy alerts. A menu is available in your room.
Our skilled chefs, certified by the American Culinary Federation, prepare all meals and deliver to your room within 45 minutes. Please note doctor’s dietary and nutrition orders are taken into consideration with each request.
Receiving Mail, Flowers & Gifts
University Health volunteers deliver mail and flowers each day. Please check with your nurse about receiving flowers and gifts in your room.
In order to ensure gifts are delivered directly to you, family and friends should give the florist or vendor your:
- Full name
- Room number
- Room phone number
Hospital Security & Safety
Hospital security and police personnel are on duty 24 hours a day, seven days a week for your safety and security. In addition, University Health employees are required to wear a name badge at all times to identify themselves.
Should you have any problems during your stay and require security assistance, please call 210-358-2465.
In-Room Telephones
Telephones are located in all general patient care rooms at our hospitals.
- To make a local call, dial “9,” then the seven-digit telephone number.
- To place a long-distance call, dial “0” for an operator.
- To call another individual within the hospital, dial “8” and the last four digits of the person’s hospital telephone number.
Visiting Hours & Waiting Areas
As restful periods of sleep are an important part of the healing process, we want to ensure you get plenty of rest during your hospital stay.
While we encourage patient families to stay, incoming calls are not permitted to a patient’s room between the hours of 9 p.m. and 7 a.m. All incoming calls during those hours are routed to the hospital operator.
Please check with your nurse about visiting hours and authorized waiting areas for your particular floor to inform your visitors and guests.