MyChart is a trusted resource for patients. Because of this, scammers may send fake emails or text messages that use the MyChart name or logo to try to get your personal information.

Some recent scams may promote free offers or “Medicare Kits.” These messages are not from University Health or MyChart.

How to recognize messages from University Health MyChart

Always take a moment to check a message before clicking a link or providing information.

• Check the sender. University Health MyChart email messages are sent from donotreply@uhtx.com.
• Check the web address before clicking. University Health MyChart uses mychart.universityhealth.com/mychart.
• Be skeptical of free offers. MyChart does not run giveaways or offer free “Medicare Kits.”
• Never share your password or verification codes. We will not ask you to provide this information by email or text.
• Do not change your contact information at someone's request. We will never send a message asking you to change the email address or phone number associated with your account.
• Do not forward MyChart messages to others. Your messages may contain private health information.
• Be suspicious of unusual instructions. We will never ask you to press keyboard shortcuts or take unusual steps to access MyChart.

If you receive a suspicious email or text message

• Do not click any links, including any “unsubscribe” links.
• Delete the message immediately.

Not sure if a message is legitimate?

Do not click any links in the message. Instead, go directly to the University Health MyChart website or contact our MyChart support team at MyChartSupport@uhtx.com or 210-358-4980.