No, MyChart is a free service offered to our patients.

During Your Visit:

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable them to log in and create their own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

Online:

Visit MyChart Enrollment for step-by-step instructions on how to sign up for MyChart online.

Contact us at MyChart Patient Support at 210-358-4980 and after we verify your identity, a new code will be provided.

After your first clinic visit, you can access the following additional features in MyChart:

• Refill prescriptions
• View additional test results, such as imaging, pathology and microbiology results
• Link your University Health account to your MyChart at other organizations, such as UT Health
• Schedule appointments with your care team
• View your medications, problems and allergies
• Complete E-Visits, which can save you a trip to the doctor’s office

You may contact our MyChart Patient Support Line at 210-358-4980 to request a new, secure password. If you simply want to change your password, you can do so any time by clicking the "Forgot password" link on the sign-in page to reset your password online.

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

eCheck-in is a feature on MyChart that allows you to skip that line at your appointment. Learn how to check into your appointment from home and save time at the clinic.

Most test results are released to your MyChart account automatically. If there is a result that requires additional review by your physician, it will generally appear on your MyChart within 1-12 days.

Your provider is able to determine which types of test results can be accessed through MyChart. Tests of a very sensitive nature will be released after physician review and/or a verbal conversation has occurred.

No. Images can be picked up at the Radiology Clinic at University Hospital, 4502 Medical Drive, San Antonio, TX 78229-4496.

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. You can also send a request to update your record through MyChart that will be reviewed by your clinic. Your health information is reviewed and updated in your electronic medical record at each visit.

You can request a copy of your records by filling out the HIPAA Compliant Authorization form and returning the completed form to University Health. You can download the form from our website or call the MyChart Patient Support line at 210-358-4980 to request a form then fax it to our Medical Records Department at 210-358-5936. You can also request the form and submit it in person at all University Health locations or by mailing it in to University Health, Attention: Release of Information, Medical Records Department/MS-26-2, 4502 Medical Drive, San Antonio, TX 78229-4496.

Careful consideration should be given before sharing your own medical information. A patient may allow another individual view access by simply selecting Share My Record from the Health menu. From there, you can select "Friends and family access" and modify or add new access to your health record.

Proxy access allows your family member or personal representative to securely communicate with your doctor or view your record on your behalf. This communication is done using a MyChart account and is restricted to non-urgent matters. Proxy access is granted once a proxy form has been completed and processed by the clinic where you are receiving care. Proxy access can be terminated by University Health at any time.

Adult patients may allow a family member or personal representative to have access to their health information in MyChart by sharing their account with someone else.

Adult patients who cannot make and understand their health care decisions may have an Adult Proxy by completing the proxy form in the following
circumstances*:

• Medical power of attorney
• Legal guardianship
• Court-ordered guardianship

*legal documentation of relationship must be provided

If the patient determines they no longer want to allow proxy access to their MyChart account, they may revoke access by going into their MyChart account under Family Access Settings, click the radio button next to their name and click Revoke Access.

Parents and guardians have full access to their child’s health information in MyChart from birth through 17 years old by completing the proxy form.

Once your child turns 18 years old, you can no longer access their health information in MyChart.

Yes, proxy access may be given to court appointed legal guardians. In order to have access granted, you will need to provide a copy of the court order granting legal guardian access to the patient’s health information. Attach a copy of the court document to the proxy access form and return as directed on the form.

When a child who cannot make healthcare decisions on their own turns 18, their legal guardian will need to request Adult proxy access and include legal documentation of relationship.

Yes, at your next clinical visit after turning 18, contact the front desk to obtain MyChart access.

Yes, a separate proxy form is required for each patient medical record.

Proxies have full access to a child’s chart until the child turns 18 years old. Proxy access will expire at 18 years of age under most cases, unless medically deemed needed after child turns 18 years old.

Teen MyChart Accounts

Parents and legal guardians of minor patients (13-17) can complete consent form to allow their teen to establish a personal MyChart account with University Health. The personal MyChart account will enable your child to view appointments and access more health information than is available through standard proxy access. Your teen will be able to communicate directly with University Health clinicians to discuss appointments, test results, and seek health guidance.

Please know that progress notes, clinical/diagnostic orders and appointments may be blocked from parental view if confidential criteria is met under local and federal law.

To obtain proxy access, you must first complete a Proxy Consent Form. You can download the form, or by picking one up at your doctor’s office and/or clinic, or by contacting MyChart Patient Support at 210-358-4980 and requesting a form then faxing it in to our Medical Records Department at 210-358-5936.

This is not recommended. MyChart offers direct access to your personal health record, communicating about another individual's information would place their information in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Patients and proxies can schedule follow-up and same-day visits, screening mammograms, and flu shots (during flu season). However other radiology or cardiology procedures cannot be scheduled.

Patients and proxies can cancel or reschedule appointments via MyChart outside of office hours for most visits, and some appointments can be canceled right up to the appointment time.

No. Due to the sensitive nature of medical information, each adult must establish his or her own MyChart account.

Yes, you can link your accounts. Follow the step-by-step instructions below to link your accounts using the MyChart mobile app.

Download the MyChart App on Your Mobile Device

If you do not already have the MyChart mobile app installed on your mobile device, please install it now.

Link Your University Health MyChart with UT Health's MyChart Through the Mobile App

1. Before you link accounts, make sure you are logged in to both accounts.
2. In your University Health MyChart account, click on the three dots on the upper right hand side and select Account Settings.
   
   
3. In Account Settings, scroll down and click on Link My Accounts.
   
   
4. In the search bar, enter the account you want to link. Since you are currently in University Health MyChart, search for UT Health San Antonio.
   
   
5. Once your account is linked, you can click on the tab titled Linked Accounts, found at the top of your screen, to see which and/or how many accounts you are linked to. If you wish to unlink any account, simply click on Unlink.

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If it has not been 30 days since you received it, e-mail us at MyChartSupport@uhtx.com or call our MyChart Patient Support Line at 210-358-4980.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, passwords and dual factor authentication if you choose to opt-in. You are in control of your password, and your account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website. You should not share your password with anyone.

MyChart is licensed to University Health from the Epic Systems Corporation and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given to your health records. Your information will never be sold or leased by MyChart or University Health.

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Chrome, Firefox, etc.) or an Apple or Android smartphone.

Yes. This will require an activation code. To obtain an activation code, you can e-mail us at MyChartSupport@uhtx.com or call our MyChart Patient Support Line at 210-358-4980. Once your account is established, you can download the MyChart application on your smartphone then, select University Health San Antonio. Once your identity is verified and associated with your smartphone, you will receive a link to accept. By accepting, your information will be populated onto your MyChart mobile application.

No. Your University Health and UT Health MyChart accounts require separate user names and passwords.

We aim to protect your privacy and the security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period.

Please contact Patient Business Services at 210-358-3260.

You may e-mail us at MyChartSupport@uhtx.com., or you can call our MyChart Patient Support Line at 210-358-4980.