University Hospital Patient Guide
Dear Patient,
Welcome to University Hospital. We appreciate the trust you are placing in us and will do everything we can to make your stay as comfortable as possible. We’ve created this patient guide to help you and your family be informed of services, programs and resources you might find helpful while you’re in the hospital or after you go home.
Good communication is very important for your care and safety, and our doctors and nurses are committed to keeping you informed and answering any questions you may have. Please don’t hesitate to let a member of your care team know if you need assistance or have any concerns.
If you don’t already have a MyChart account, we encourage you to sign up today and download the MyChart app to your smartphone. While you are here at the hospital, MyChart will enable you to see any test results on your phone as soon as they are entered into your medical record. You will also be able to see and manage future appointments at all University Health locations, order refills for medications, message your doctors and so much more to help you manage your health.
After you go home, you will be asked to complete a survey about your experience. Your feedback is very important to us. It is used to help us recognize staff members who go above and beyond, and to identify opportunities for improvement, so please take time to answer these questions. In the meantime, if there is anything we can improve during your stay, please let us know right away.
Thank you for choosing University Health.
Our values are patient centered. Our patient care will be:
- High quality and compassionate above all.
- Attentive, kind and helpful without exception.
- Wise in the use of resources.
About Us
University Health plays a unique role in Bexar County and South Texas. We are proud to be a resource for community and surrounding areas as we:
- care for the most critically ill and seriously injured adults and children as a Level I trauma center
- educate the next generation of medical providers as an academic medical center
- serve the region as a referral hospital for complex medical and surgical care
In partnership with UT Health San Antonio, we are consistently recognized as a leader in advanced treatment options, new technologies and clinical research.
University Hospital was designated as a High Performing Hospital in multiple specialties and procedures/conditions for 2024 by U.S. News & World Report. Since 2001, U.S. News has consistently ranked University Hospital among the best hospitals in Texas and the San Antonio region.
We are Bexar County and South Texas’ first health system to earn Magnet status. Only about 6 percent of U.S. hospitals have earned this prestigious designation from the American Nurses Credentialing Center. Magnet hospitals offer patients reassurance they are being cared for by a team with a proven track record for providing excellent care and positive outcomes for their patients.
As one of the seven Texas members of America’s Essential Hospitals, we provide a complete range of medical services to the community. We play a critical role in regional disaster response, provide training to students in more than 50 healthcare professions, conduct research and help protect the public health.